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OneClickdigital Frequently Asked Questions

General

eAudio & eBook

  1. What browsers does OneClickdigital support?
  2. How many titles can I checkout at one time?
  3. How long is a checkout period?
  4. Can I renew a title?
  5. How long is a renewal period?
  6. What is a Wishlist?
  7. How do I enter titles in a Wishlist?
  8. Why does a title on the Wishlist expire?
  9. How do I add an item to my Hold list?
  10. How do I know when a title on hold is available?
  11. How do I cancel a title I previously placed on hold?
  12. Where do I see my checked out titles on the website?
  13. How can I tell how many days I have left on my checkout?
  14. How do I find out what titles I've already listened to, but not on my checked out tab?
  15. How do I rate a title?
  16. How do I change the view of titles displayed under the My Collections tab?
  17. Can I make a recommendation to the library on the website?
  18. How to disable "show all content" pop-up in Internet Explorer?


eAudio


eBook


Create an account/Log in


eAudio & eBook


eAudio


eBook


Search


eAudio & eBook


eAudio


Checkout / Hold / Wishlist


eAudio & eBook


Downloads


eAudio & eBook


eAudio


eBook


Transfers


eAudio & eBook


eAudio


eBook


    Troubleshooting


    eAudio & eBook


    eAudio

    1. My title did not download completely. What should I do?
    2. Why are there two Chapter 1 listed?
    3. Why can't I see any titles in the Media Manager when I have titles checked out from the website?
    4. Why do I get a prompt in Internet Explorer to retry the download but nothing happens?
    5. My Sansa/Phillips MP3 device is not working with the OneClickdigital Media Manager.
    6. I am using the correct username and password, but I am unable to log in to the OneClickdigital Media Manager.
    7. I have downloaded the OneClickdigital Media Manager onto my Mac but it won't allow me to login, stating that I am not affiliated with any libraries.
    8. How do I ensure that I have the correct download settings?
    9. Can I download to an Android smart phone?
    10. I am attempting to transfer a title from the OneClickdigital Media Manager to my MP3 device and it produces the error message, "your device does not support the playback of DRM protected content".
    11. I have downloaded a title, however now that I have commenced playback a different title is being played.
    12. Is my e-reader compatible with the OneClickdigital Media Manager?
    13. How long will a title remain on my device?
    14. Why isn't my device listed on the OneClickdigital website under My Account / Devices?
    15. How do I remove my old device, that I am no longer using to transfer titles to, from OneClickdigital website under My Account / Devices?
    16. I am unable to log in to the OneClickdigital app, what do I do?
    17. The Android or Kindle Fire app keeps crashing, what do I do?
    18. Manual Download error messages


    eBook

    1. I am unable to log into Adobe Digital Editions or the OneClickdigital eReader app to access my eBooks, what do I do?
    2. My eBooks are not showing up in my OneClickdigital eReader app, what do I do?
    3. The eReader is saying my device is not authorized, what do I do?
    4. I returned a title on my computer and it’s still seen on my OneClickdigital eReader library, how do I remove them?
    5. How do I change my viewing settings within the OneClickdigital eReader?














    Answers


    General


    What browsers does OneClickdigital support?

    OneClickdigital will work with Microsoft IE 7+, Firefox 3+, Chrome, and Safari 3+.


    How many titles can I checkout at one time?

    The number of checkouts is determined by your local library. Please contact your library administrator.


    How long is a checkout period?

    The checkout period is determined by your local library. Please contact your library administrator.


    Can I renew a title?

    The ability to renew is determined by your local library. Please contact your library administrator. If your library allows title renewal and your title is nearing the expiration date, the Renew button can be found on the “My Collections / Checked Out” tab to the right of the “Download Now” button for each title.


    How long is a renewal period?

    The renewal period is determined by your local library. Please contact your library administrator.


    What is Wishlist?
    The Wishlist is a tool which allows you to keep track of titles that you may wish to listen to or reference at a later date. Your Wishlist titles will remain on the list for a period of 90 days. If the Wishlist option is not available to you, it is because your library has decided not to use this tool.

    How do I enter titles in a Wishlist?

    If the library has enabled this feature, you can click on the “Add to Wishlist” button on the right-hand side of the title detail page. The title will be placed on your Wishlist for 90 days.


    Why does a title on the Wishlist expire?

    If a Wishlist item remained on the list indefinitely, the system would eventually bog down. The speed of the checkouts and searches would be unacceptable as a result. The title currently has 90 days on the Wishlist. Titles may be added again after they have expired.


    How do I add an item to my Hold list?

    If the library has enabled this feature, you can click on the “Hold” button on the right-hand side of the title detail page. You will be given your place in line and the title will be placed on your Hold list until it becomes available.


    How do I know when a title on hold is available?

    You will receive an email stating the title is available for checkout. For your convenience, we have set the system to checkout your title automatically. When you receive the email, you can look in your “My Collections / Checked Out” items to download your selection.


    How do I cancel a title I previously placed on hold?

    Titles can be cancelled from a hold on the “My Collections / Holds” tab. Simply click on the button that says “Remove” found beneath the title information.


    Where do I see my checked out titles on the website?

    Your checked out titles are displayed on the “My Collections / Checked Out” tab.


    How can I tell how many days I have left on my checkout?

    Your checked out titles are displayed on the “My Collections / Checked Out” tab. The Due Date is found beneath the title information. The number of days left is listed beneath the “Download Now” button.


    How do I find out what titles I've already listened to, but not on my checked out tab?

    The titles you have previously checked out can be found on your “My Collections / History” tab. Titles can be sorted by Date Last Checked Out, Title, Rating, and Author.



    How do I rate a title?

    To Rate a title, go to the “My Collections / History” tab where you can click on the “Rate” button. Ratings are starred between a range of 1 through 5 (5 being the best rating) beneath the title summary. The displayed rating is an average of total ratings across all OneClickdigital libraries. Your rating will be computed into that average.


    How do I change the view of titles displayed under the My Collections tab?

    You can view titles displayed under the “My Collections” tab in two ways: A vertical list, with information about the title including the summary, rating and expiration date, or through thumbnail views of all your title images. These display options are available whenever the icon is displayed. To change the way the titles are displayed, click on the List View or Thumbnail icons in the upper right hand corner.


    Can I make a recommendation to the library on the website?

    The ability to recommend a book to the library is determined by your local library. If your library allows book recommendations, you can go to My Collections to access the Recommend Title tab.


    How do I recommend a title to a friend?

    Titles can be recommended to others by using the links located at the bottom of the title details page. You can share information about titles using email, Facebook, Twitter, or a variety of other sharing features.


    How to disable "show all content" pop-up in Internet Explorer?

    a) Open Internet Explorer from the Desktop b) Click on tools, and select Internet options c) In Internet options window, click on security Tab d) Select Internet Zone and Click on custom level e) In security settings-Internet Zone window, select miscellaneous f) Under miscellaneous, Enable the option which states”Display mixed content” g) Click on ok and Apply


    How do I listen to downloadable titles?

    Downloadable titles can be listened to in four ways: using OneClickdigital Media Manager, using a portable device, downloading one of the mobile apps to your Smart Phone or tablet, or using the html player on the website. We strongly recommend listening to titles on the OneClickdigital Media Manager for an optimal audio experience. The OneClickdigital Media Manager allows you to transfer titles to your portable device. This gives you the freedom to listen to your titles anywhere at any time.


    Which listening device do I need for the OneClickdigital Media Manager?

    OneClickdigital Media Manager does not require a listening device. To listen to titles through OneClickdigital Media Manager, you may plug in headphones to your monitor, or listen through the speakers attached to your computer.


    What portable devices can I use to listen to my titles? The list of supported devices can be found on the Help / Devices tab. If you need further assistance, please contact OneClickdigital Support at 877.77AUDIO or,please email us at support@oneclickdigital.com

    We will do our best to respond within 24-48 business hours.

    What is the OneClickdigital Media Manager?

    The OneClickdigital Media Manager is the easiest way to download, transfer and manage audio titles. Using the Media Manager will require a one-time program installation onto your computer. This is a quick and easy download that can be done by following the instructions in the User Tutorial tab. Once you have installed the Media Manager to your computer, simply double click the Media Manager icon on your desktop. Log on to the Media Manager with the username and password you entered when creating your Oneclickdigital account.


    We recommend using the Media Manager in most situations, unless you are running anything older than Windows XP.


    Mac users can follow the link from the User Tutorial tab for the Mac Media Manager installation instructions.


    How do I Renew a title if I’m still listening to it?

    If your library permits title renewal and your title is nearing the expiration date, the “Renew” button can be found on the “My Collections / Checked Out” tab beside the “Download” button for each title. To renew a title in the OneClickdigital Media Manager, log in and press the “Renew” button beneath the title information.


    How do I Renew a title in the OneClickdigital Media Manager?

    To Renew a title in the OneClickdigital Media Manager, log in and press the button “Renew” beneath the title information.


    How do I return a title early if I’m finished listening to it?

    After you are done listening to a title, you can return it in two ways: through the OneClickdigital Media Manager or the OneClickdigital website. Using the media manager, click on the “Return” button found on the bottom right hand side beneath the title. Using the OneClickdigital website, click the “Return Now” button beneath the title information found on the “My Collections/Checked” Out tab.


    How do I read downloadable titles?

    Adobe Digital Editions 2.0 is required to read eBook titles checked out through the OneClickdigital website on your computer. To read your titles on a mobile device, install the OneClickdigital eReader from your device’s app store.


    What software do I need to read titles on my computer?

    The following software is required in order to install Adobe Digital Editions onto your computer:

    Windows:
    Intel® Pentium® 4 processor or later
    Windows® XP SP 3 or higher (32 or 64 bit running in 32-bit mode)
    512MB of RAM (1GB recommended)
    40MB of available hard-disk space
    Microsoft .NET Framework 3.5

    Mac OS:
    Intel Core™ Duo or faster processor
    Mac OS X v10.6 or later
    512MB of RAM (1GB recommended)
    75MB of available hard-disk space


    What is the Adobe Digital Editions?

    Adobe Digital Editions is a free software that is used on your computer and mobile devices to download and read eBook titles checked out from your library’s OneClickdigital website.


    How do I renew a title if I’m still reading it?

    If your library permits title renewal and your title is nearing the expiration date, the “Renew” button can be found on the “My Collections / Checked Out” tab beside the “Download Now” button for each title.


    How do I renew a title in Adobe Digital Editions?

    Titles cannot be renewed with the Adobe Digital Editions software. To renew a title, go to the “My Collections / Check Out” tab. If your library allows titles to be renewed and your title is nearing the expiration date, the “Renew” button will appear beside the “Download Now” button for each title.


    How do I return a title I have finished reading?

    To return eBook titles, open Adobe Digital Editions. On the “Library” page, right click on the title you wish to return. Click “Returned Borrowed Item” from the drop down menu. Then, click on “Return”.
    You may also return an eBook selection in the app by going to the title detail page and selecting “Return”.


    Create an account/Log in


    When do I need to create an account?

    Our recommendation is to create an account on your first visit to your library's OneClickdigital website. If you need further information concerning the requirements for creating an account, check with your local library staff.


    How do I create an Account?

    Select the “Create New Account” link in the upper right-hand side of the screen or select the “Login” link where you will find the “Create an Account” button.
    1) Fill in the account verification information requested by your library.
    2) Choose whether you will be an audio or eBook user. If both, select “All.”
    3) If eAudio was selected, choose whether or not to use the OneClickdigital Media Manager. This is the preferred download method, allowing for the most convenient experience. If your system does not allow you to download or use the Media Manager and you need to download with an alternative method, select “Use Manual Download”.
    4) Select an Audio Device Type. If you are an iPod, iPhone, iPad, iTouch, or Mac user, select “Apple Device” (iTunes) as your Device Type. You may also select “Apple Device” if you want to download and listen to titles from your computer. For users with non-Apple devices: select “Other.”
    5) If eBook was selected, choose whether you will use a Mobile App Only or both your computer and mobile app.
    6) Next, confirm whether your eReader will accept ePubs
    7) Enter your First Name, Last Name and the Zip/Postal code associated with the address linked to your library card.
    8) Create a username and password. Usernames cannot be changed after your account is created. We recommend not using an email address as a username. The password must be at least 7 characters long, including both letters and numbers.
    9) Enter your email address and then reenter to confirm it.
    10) Click “Create an Account.


    How do I log into the OneClickdigital website?

    Enter your library card or username and password in the fields displayed when you click Login on the upper right hand side of the website.


    Can I use my email address for more than one account?

    No, your email address is the main identifier for your account and for that reason can only be used once.


    Can I change my email address?

    Yes. You can change your email address on your profile page. You can get to your profile page by clicking the profile tab on the “My Account” tab on the OneClickdigital website.


    Do I need a library card number to checkout a title?

    Generally yes, but each individual library determines the criteria it requires for their patrons to establish an account.


    Is my password the same as my PIN?

    In some cases you may be able to use your library PIN as your password. You can select your own password when creating your account as long as it meets the criteria.


    What is the criteria for creating a password?

    The OneClickdigital password requirements are a minimum of 7 characters and you must include both letters and numbers.


    Can I add or change my library card number?

    Your library card number is only used to verify that you are a library patron when you are creating an account. There is no need to update this field. Some libraries do not require the library card number due to alternate validation methods.


    Why is my name, not my username, listed on the OneClickdigital Media Manager?

    The OneClickdigital Media Manager retrieves the First and Last Name that was entered when you created your account.


    How do I know if my devices support ePub?

    If you do not know whether your device supports ePub or PDF, please contact your device manufacturer.


    What is an Adobe ID?

    An Adobe ID is an electronic ID used to identify and authorize your access to the reader or mobile app where your OneClickdigital selections can be viewed.


    How do I create an Adobe ID?

    To create an Adobe ID, you may go to Adobe directly, or you may click here and begin the registration process. Creating an Adobe ID is free. The registration process is quick and simple.


    Search


    Is there a way to search for available titles?

    Using the Quick Search option will allow you to search titles based on keyword, Title, Author, Narrator and Target Audiences. These results can be further refined by selecting “Available” or “Unavailable” on the upper right-hand side of the title display. The Browse option will allow you to search specific genre (i.e. History, Humor, Sci-Fi). These search results can be further refined by selecting “Available” or “Unavailable” on the upper right of the titles. Under the OneClickdigital “Advanced Search” tab, the “Available for Checkout” option is located on the lower right-hand side.


    How do I only search for either audio or ebooks?

    To search specifically for audio or eBook titles, there is a filter at the top of most pages on the OneClickdigital website. Select your option for All Formats, eAudio, or eBook from the drop down menu.


    What is a saved search?

    You have the ability to perform searches and filter them for specific content. You then have the option to save these filtered searches. Saved searches are available from a drop down menu in the upper left corner of the ‘Advanced Search” window. If new content is added that falls within your search parameters, it will appear in the search results.


    Where can I view my saved search results?

    After you Save at least one search, a “My Search” tab will be available to you on the homepage of your library’s OneClickdigital website. If you have more than one Saved Query, you can go to My Account / Preferences tab under Select your Home Page search to select which search you want to appear on that tab


    How many searches can I save?

    You can save up to five searches at a time.


    What is the difference between Abridged and Unabridged OneClickdigital content?

    An abridgment is a shortened version of the original title. In other words, content has been removed. Unabridged titles have not been shortened. A majority of titles available through OneClickdigital are unabridged.


    Checkout / Hold / Wishlist


    How many titles can I check out?

    The number is determined by your local library. Please contact your library administrator.


    How long is the Checkout Period?

    The checkout period is determined by your local library. Please contact your library administrator.


    Can I renew a title?

    The ability to renew is determined by your local library. Please contact your library administrator.


    How long is the renewal period?

    The renewal period is determined by your local library. Please contact your library administrator.


    Can I enter titles on a Wishlist?

    The ability to place a title on a Wishlist is determined by your local library. Please contact your library administrator. If your library allows titles to be placed on a Wishlist, the "Add to Wishlist" button can be found on the "Title Detail" page available for each title.


    Why does a title on the Wishlist expire?

    If a Wishlist item was allowed to remain on the list indefinitely the system would eventually bog down. Checkout and title searches would become tedious and inconvenient as a result. Titles currently have 90 days on the Wishlist. They may be added to the Wishlist again after their expiration.

    How do I add an item to my Wishlist?

    If the library has enabled this feature, you can click on the “Add to Wishlist” button found on the right-hand side of the title detail page available through all titles. The title will be placed on your Wishlist for 90 days.


    Can I place titles on hold?

    The ability to place a title on hold is determined by your local library. Please contact your library administrator.


    How do I add an item to my hold list?

    If the library has enabled this feature, you can click on the Hold button on the right-hand side of the title detail page. You will be given your place in line and the title will be placed on your hold list until it becomes available.


    How do I know that a title on hold is available?

    You will receive an email informing you that the title is now available. For your convenience, the system will checkout the title automatically. When you receive the email, you can log into the Media Manager to download and listen to the title.


    Can I cancel a hold?

    Yes. You can cancel a hold through the “My Collections / Holds” tab. Just select the link that says “Remove” next to the title information.


    Can I make a recommendation to the library on the website?

    The ability to recommend a title to the library is determined by your local library. If your library allows title recommendations, you can go to My Collections to access the “Recommend Title” tab.


    Why do I have to place a title on Hold instead of immediate checkout?

    Digital titles, like physical titles, sometimes have restrictions associated with distribution. Authors and their agents determine if they would like to have their title be accessed by one person at a time or allow for any number of users.


    Downloads


    Are titles from OneClickdigital kept on my computer?

    Titles will be removed from your computer when the title reaches expiration or is returned by the patron.


    Why can't I see the file type before I download?

    The file type you receive is based on your preferences. We have all media formats available.


    What software do I need to download the OneClickdigital Media Manager?

    For Windows computers (XP or higher):

    Windows Installer 3.1
    Microsoft .NET Framework 4 (x86 and x64)
    Windows Media Player 11

    For Mac computers:
    Mac OS 10.6 or higher


    How many computers and/or devices can I use with my OneClickdigital content?

    OneClickdigital can be used on as many computers as you would like, but titles downloaded to specific computers stay on that PC. A title can be downloaded multiple times but only transferred to two different devices.


    Will my titles be added to my iTunes or Windows Media Player library?

    While the OneClickdigital Media Manager uses iTunes or the Windows Media Player to transfer content onto your portable device, the files are not saved to iTunes or Windows Media Player. Titles can be played back using the Media Manager. If you choose to manage your title files manually, you can do that through iTunes or Windows Media Player.


    How do I install OneClickdigital Media Manager?

    In order to listen to and manage your collection you need to download the OneClickdigtial Media Manager. If you selected “yes” for using OneClickdigital Media Manager as your default player during the Create Account process, you will be taken to the Player Tutorial the first time you checkout a title. The installation process will begin automatically.

    For Windows computers-before you begin, you will need:
    Windows Media Player 10
    200 MB of free disk space or 512 MB of RAM
    Make sure your web browser is setup to allow pop-ups.
    A file download dialog box will appear that asks you to Run, Save or Cancel. Click “Run.”
    You may see an additional dialog box letting you know that the publisher cannot be verified and asking if you are sure you want to run the software. Click “Run.”
    You will then be prompted to install Microsoft .Net Framework 4 if it is not currently installed on your computer. Click “Accept.” It will take a few minutes while the installation package verifies application requirements.
    Next, you will see a dialog box prompting you to install the application. Click “Install.” It will take a few minutes to complete the installation.
    Once the installation is complete you will see a dialog box welcoming you to the OneClickdigital Media Manager. Click the “Next” button.
    You must acknowledge that you have reviewed the License Agreement and accept the terms in the agreement. Once you have done this, click Install.
    Finally, click “Finish.” This will launch the OneClickdigital Media Manager.
    Click on the “Connect to Profile” button, select your username, enter your PIN or password and select “Login.” This will connect your online digital media collection to the media manager and allow you to listen to selections you have downloaded. OneClickdigital Media Manager will open!

    For Mac computers, visit the Mac App store to download the OneClickdigital Media Player (for OS 10.6 or greater).


    How do I download titles using OneClickdigital Media Manager?

    You can download titles with OneClickdigital by clicking the Checkout Now button on the right side of the screen when you are viewing the title detail page. Click Allow, the Media Manager will launch and the file will download into the OneClickdigital Media Manager if you have already downloaded it. If you have not already downloaded it, you will able to do so at this point as well.


    What software do I need to download and read titles checked out through OneClickdigital?

    The following software is required in order to install Adobe Digital Editions onto your computer:

    Windows:
    Intel® Pentium® 4 processor or later
    Windows® XP SP 3 or higher
    512MB of RAM (1GB recommended)
    40MB of available hard-disk space
    Microsoft .NET Framework 3.5

    Mac OS:
    Intel Core™ Duo or faster processor
    Mac OS X v10.6 or later
    512MB of RAM (1GB recommended)
    75MB of available hard-disk space


    How do I download and read titles on my mobile device?

    To access checked out titles on a mobile device, you will need to access your device’s app store and install the OneClickdigital eReader.


    Transfers


    Can I transfer OneClickdigital titles to CD?

    Unfortunately, the titles that you are obtaining through the OneClickdigital website are Checked Out and borrowed from the library. Burning these titles to CD is a violation of Federal Copyright Laws and Piracy Laws.


    Can I transfer to my Android device?

    An application for Android devices with Android operating system 2.2 Froyo or later is now available in the Google Play store. An account with your library's OneClickdigital website and a Google account are required to access the application and use the service. Data usage fees may apply - please check with your carrier.


    Can I transfer directly to my iPhone / iPad / iPod Touch?

    An iPhone application is available for iPhone, iPad and iPod Touch through the App Store. An account with your library's OneClickdigital website and an iTunes account are required to access the application and use the service. Data usage fees may apply - please check with your carrier.


    Can I transfer directly to my Kindle Fire?

    An application for Kindle Fire for audiobooks is available through the Amazon App Store. An account with your library's OneClickdigital website and an Amazon account are required to access the application and use the service.


    Can I transfer directly to my Nook?

    An application for Nook Color, Nook Tablet, Nook HD/HD+ for audiobooks is available through the Nook Store on your device. An account with your library's OneClickdigital website and an Barnes and Noble account are required to access the application and use the service.


    How do I transfer a title to a portable device?

    Once the title has downloaded into the OneClickdigital Media Manager, you may transfer a title to a USB connected iPod or iPhone, or other supported device by clicking on the “Download/Transfer” button. You will receive a message informing you when the transfer is complete.


    How long does it take to transfer a title to a portable device?

    The amount of time it takes to transfer a title to a portable device depends on the length of the title and the speed of your internet connection.


    How much space does a title take up on my portable device?

    This will be dependent on the length of the title. For example, a title with a duration of 18 hours is approximately .25 GB.


    Can I use my iPod on a computer belonging to someone else?

    Yes, you can. iTunes will recognize your device and since you have set your device to "Manually Manage" music, the stored media files will not be disturbed.


    Why doesn't my title show in iTunes?

    The title is not stored in iTunes because iTunes is used to as the transfer interface from OC Media Manager to your device.


    Why can't I see my files on my Apple device?

    Your title will display under Music as a separate Playlist sharing the name of the transferred title, listing the title's tracks in the correct sequence.


    Why can't I see my files on my non-Apple device?

    Depending on your device, your title will appear in the Music folder under “Songs \ All Tracks” in the correct sequence and will play in the correct order.


    How do I install the OneClickdigital eReader app for the Kindle Fire?

    1. Getting the device ready:

    From the home screen of your device, put your finger on the top right corner of the screen and 'swipe' down to bring up the Settings menu. Press: More > Device > Allow installation of Applications (from unknown devices)> select "ON". It is recommended after installing the app, to update this setting back to "OFF".

    2. Obtaining the eReader:
    Click here to download the APK.

    3. Installing the eReader:
    To monitor your download put your finger on the top left corner of the screen and 'swipe' down to view your current download's progress.
    Once the download is complete, tap on the downloaded file
    On the left bottom corner, tap on "Open"
    Once the file opens up, tap on "Install" on the left bottom corner.
    Wait until the Installation is complete
    Open up the eReader.
    The eReader is now ready for the use.


    Troubleshooting


    Why is the system so slow?

    There are a number of factors that could contribute to slow service. While we strive to maintain a high speed on our sites, some common causes for speed issues include:
    1) Memory consumption from a large number of programs running at the same time, including programs running in the background, like security.
    2) A slow internet connection or high traffic volume.
    3) A large title being downloaded.
    4) A search results list on a broad search criteria.


    I have forgotten my password OR the website is rejecting my password.

    a) The email address that you used to create your account.
    b) The password that you wish to be created.
    c) The library with which you are affiliated.


    I have forgotten my username OR the website is rejecting my username.

    Please attempt to login to your library's OneClickdigital website by using your library card number as your username. After logging in, please click “My Account.” Under the “Profile” tab, you will be able to find your username. If you are not able to login with your library card details,

    If you need further assistance, please contact OneClickdigital Support at 877.77AUDIO or,please email us at support@oneclickdigital.com

    We will do our best to respond within 24-48 business hours.


    There is no cover on the title of the book I wish to download.

    Please contact OneClickdigital Support at 877.77AUDIO or,please email us at support@oneclickdigital.com

    We will do our best to respond within 24-48 business hours.The title and author of the book in question and the library with which you are affiliated.


    My title did not download completely. What should I do?

    When accessing the OneClickdigital Media Manager, downloads should automatically resume the next time you open the program or when you regain an internet connection.


    Why are there two Chapter 1 listed?

    The program initially downloads the first five minutes of audio and then completes the remaining chapter downloads as you listen. If the first chapter is more than five minutes, it is split. Upon transfer to a device, the chapter's audio merges and becomes one chapter.


    Why can't I see any titles in the Media Manager when I have titles checked out from the website?

    If you are unable to see titles, please fill out the support form with as much information as possible. If you need further assistance, please contact OneClickdigital Support at 877.77AUDIO or,please email us at support@oneclickdigital.com

    We will do our best to respond within 24-48 business hours. Please remember, you will not see your checked out eBook titles in the Media Manager.


    Why do I get a prompt in Internet Explorer to retry the download but nothing happens?

    If you are using Internet Explorer 8 or earlier versions, you may be prompted to retry the download step due to the browser default security settings. If this occurs, you can retry the download by clicking the “My Collections” tab, followed by “Checked Out.” Clicking “Download Now” will initiate the download once again.


    My Sansa/Phillips MP3 device is not working with the OneClickdigital Media Manager.

    In order to transfer files to your device from the OneClickdigital Media Manager, you will need to have your device set to MTP mode. Please see the SanDisk or Philips support website or the device owner's manual for information on how to change your settings. Not all Sansa/Phillips devices are compatible with the OneClickdigital Media Manager because some of the devices do not support the playback of protected content. Please see the Protected vs. Unprotected FAQ for more information.


    I am using the correct username and password, but I am unable to log in to the OneClickdigital Media Manager.

    If you are using the correct username and password but are unable to access the OneClickdigital Media Manager, you may be missing a Windows standard font that was included in a Windows update. This Windows standard font is used for the log in information in the Media Manager and can cause a log in failure if you do not have it installed. You can obtain the Windows standard font from Microsoft directly at http://www.microsoft.com/en-us/download/details.aspx?id=16083.


    I have downloaded the OneClickdigital Media Manager onto my Mac but it won't allow me to login, stating that I am not affiliated with any libraries.

    Please email us at support@oneclickdigital.com

    We will do our best to respond within 24-48 business hours.Your Mac OS, your username and the library with which you are affiliated.


    How do I ensure that I have the correct download settings?

    Choosing the most appropriate setting is dependent on whether you have a Windows or Mac computer as well as which device you may be using. Please click “My Account” followed by the “Preferences” tab. Then, check and change your settings as required. For Mac computers and Apple devices, select “Apple Devices” (iTunes) as your Default Device. For non-Apple devices such as Sansa, Zen and Sony Walkman, select “Other” as your Default Device. If your device is not listed here, please contact OneClickdigital Support at 877.77AUDIO or,please email us at support@oneclickdigital.com

    We will do our best to respond within 24-48 business hours.Your operating system, the make and model of your device, and the library with which you are affiliated.


    Can I download to an Android smart phone?

    An application for Android devices with Android operating system 2.2 Froyo or later is now available in the Google Play store. An account with your library's OneClickdigital website and a Google account are required to access the application and use the service. Data usage fees may apply - please check with your carrier.


    I am attempting to transfer a title from the OneClickdigital Media Manager to my MP3 device and it produces the error message, "your device does not support the playback of DRM protected content".

    Please please contact OneClickdigital Support at 877.77AUDIO or,please email us at support@oneclickdigital.com

    We will do our best to respond within 24-48 business hours.The title and author of the book in question, the make and model of your device and the library with which you are affiliated.


    I have downloaded a title, however now that I've commenced playback a different title is being played.

    Please contact OneClickdigital Support at 877.77AUDIO or,please email us at support@oneclickdigital.com

    We will do our best to respond within 24-48 business hours.The title and author of the book in question and the library with which you are affiliated.


    Is my e-reader compatible with the OneClickdigital Media Manager?

    At present, devices such as the Nook Color support unencrypted MP3 titles only. You can listen to unencrypted titles on these devices by using the manual download and transfer procedure. OneClickdigital has plans to offer e-Books in the future. We do not have a time frame when this will be released.


    How long will a title remain on my device?

    Titles will expire after the designated loan period and will be removed automatically from the OneClickdigital Media Manager. When a title expires or is returned, the tracks will need to be removed from your device manually. For instructions on removal of the tracks from your device, please contact the device manufacturer's support website or refer to the manufacturer's user guide.


    Why isn't my device listed on the OneClickdigital website under My Account / Devices?

    Your device is not listed because there has not been a title that has been transferred to the device. Your device will be added to the “Device” tab on the OneClickdigital website after a title is successfully transferred. If you want to see if your device is recognized by your computer, the best way is to go to your Start Menu and click on (My) Computer, where you can see a list of all drives on your computer. When your device is plugged in to your computer, it will be listed with a separate drive in this view.


    How do I remove my old device, that I am no longer using to transfer titles to, from OneClickdigital website under My Account / Devices?

    Devices listed on the My Account / Devices tab on the OneClickdigital website are not able to be removed or deleted. The devices listed in the history will not affect your ability to download and transfer to other devices.


    I am unable to log in to the OneClickdigital app, what do I do?

    We recommend removing the app from your device and then reinstalling. If you are unable to login after reinstall, this could be due to an incorrect Region Setting. To confirm that you have the correct setting, we recommend clearing the data on your device to allow you to reset the region the next time you open the app.

  1. For the Android and Kindle Fire app, to clear the data on your device, go to Settings, Applications, Manage Applications and tap on OneClickdigital. Then, tap Clear Data. Please keep in mind that the path may vary slightly depending on your device, and there may be other ways to access this screen which are specific to your device. Please see the support website for your device or check with the owner's manual for more information.


  2. For the iPhone app, to confirm the Region Setting, go to Settings, click the OneClickdigital tab and then click the Region tab.


  3. If you are still unable to log in to the app, we will reset your password. please contact OneClickdigital Support at 877.77AUDIO or,please email us at support@oneclickdigital.com

    We will do our best to respond within 24-48 business hours and provide the following information: username, email address used to set up your account, your name and the name of the library you are using to access the service.

    The Android or Kindle Fire app keeps crashing, what do I do?

    There are several reasons why your device would crash on the Android or Kindle Fire:

  4. Device OS is not supported - The OneClickdigital Android app supports Android OS 2.2 Froyo or later.


  5. Device does not have enough room to support the download of audiobooks - The space requirement to download audiobooks to your Android device is at least 1 GB. **This does not include additional storage on SD cards.


  6. A problem with the files associated with a specific title - please contact OneClickdigital Support at 877.77AUDIO or,please email us at support@oneclickdigital.com

    We will do our best to respond within 24-48 business hours.make and model of your device, , device OS, available space on your device, title and author of all titles currently checked out and the name of the library you are using to access the service.



  7. Manual Download Error Messages

    You receive the Media Usage Rights Acquisition pop-up window and the error message will appear "You must check out on patron site" when you attempt to log in. Please confirm that the checkout period has not been exceeded. If the checkout period has expired, you can check out the title again from the OneClickdigital website based on availability.


    I am unable to log into Adobe Digital Editions or the OneClickdigital eReader app to access my eBooks, what do I do?

    If you have forgotten your username or password for your Adobe ID, you will need to contact Adobe directly.

    If your checked out titles are not showing up in the OneClickdigital eReader app, click on “Get Books” on the bottom of the app screen. On the following page, log into your OneClickdigital account, then click the “Download” button.


    The eReader is saying my device is not authorized, what does that mean?

    You need an Adobe ID to authorize a device. If you don’t have an Adobe ID, you will need to create one. If you already have an Adobe ID, go to the information page and click the “Authorize” button. Then, enter your Adobe credentials.


    I returned a title on my computer and it’s still on my OneClickdigital eReader library, how do I remove them?

    To remove titles you have previously returned but are still seen in the eReader, click on the pencil icon on the upper right hand corner of the app. Then, click the “X” at the top of each cover you want to remove.


    How do I change my viewing settings within the OneClickdigital eReader?

    You may change your font size, font color, or page background through the settings located on the Library page.